At Founders Federal Credit Union, protecting our members’ confidential information is our highest priority. We are committed to maintaining the highest standards of physical and electronic security.
We realize there are many scams circulating in today’s environment, ranging from e-mails to text messages. Please note that neither Founders Federal Credit Union nor its vendors or service providers, would ever send you an e-mail or text message asking you to disclose account information and you should never respond to such messages.
We also maintain contact with outside sources that alert us to security breaches occurring beyond our control. Unfortunately, these types of security breaches at merchant locations and third party processors are becoming more common in today’s high-tech society.
We want to remind you we have fraud strategies in place that closely monitor cardholder accounts and are confident these strategies are working to protect our members from fraud. Based on previous card usage, if a card purchase looks suspicious, we’ll try to contact you at home or your office to verify the card was used by its rightful owner. If the account is being used fraudulently, we can minimize additional activity from occurring.
It is always a good idea to let us know if you are traveling outside your normal geographic area. Alerting us to your travel plans will ensure you will not be inconvenienced when using your debit or credit card.
As always, we recommend you review your account statement to ensure there is no unauthorized activity. You are not responsible for unauthorized use of your debit or credit card, but you are required to report suspicious activity within two business days of discovery.
If you have any questions or concerns, please contact our Card Services Department at 1-800-370-6540 during normal business hours.
If you are a victim ...
1. Contact the card issuer.
2. Contact the authorities.
3. Contact credit reporting bureaus.
It’s a good idea for consumers to follow up calls to their credit card issuer or credit reporting bureaus with a letter outlining key details and summarizing when they alerted the issuer and bureau to the loss or fraud.
This article was published in the Founders FCU's Transaction Newsletter (April 2009).